Reviews

James Ellis was amazing. He was kind and caring and very patient with my 79 year old grieving Mum. He explained everything to us and kept us fully informed of everything. He was friendly, approachable, compassionate and never made us feel like anything was too much or a problem. The funeral went just how we wanted it to and this was a great relief. Thank you James.

They are very good at what they do, and I have blessed the fact that my folks set up a funeral plan with them several years ago.

My mum died 4 weeks ago - not unexpected as she was very frail, but it still has a big impact. James managed everything around the funeral from start to finish and the whole company have been great.

I was particularly grateful to James for his sensitivity in our first planning conversation two days after my mum's death, when I was still very raw. And to his colleague Emma for explaining the death certificate process to me. The driver who took us from the church to the interment was also lovely.

They handled all the details, were very flexible about things we wanted to tweak, and communicated clearly about the things we needed to do. They had people to recommend for everything, flowers, organist, catering etc, but left the choices completely to us. Clair Strike at Nicolla Florist did a wonderful job with the flowers. Christine Street, the organist, turned out to be a friend of my brother. She also led the singing beautifully.

The funeral was yesterday and it was genuinely lovely. Definitely helped that we decided to hold it nearly 4 weeks after her death due to the illness of a family member. That's my top tip for people in a similar situation - we had time to put everything together and were much more able to appreciate and connect with the people who came.

Anyway, good job James and all the staff at Hartleys. Thank you all so much. I would strongly recommend you to anyone navigating the death of a loved one.

Russell and his team were so considerate and kind during such a terrible time for our family. We thank him for dealing with all of my grandparents with such grace and respect. G E Hartley & Son funeral directors are such professional and kind people who have helped my family a lot. Thank you 🙏🏼 - The Sweeney’s & Khan’s

Excellent service and compassion showed by all staff